Bilingual Customer Experience Analyst

Bilingual Customer Experience Analyst

Company:

RockAuto is a major auto parts retailer (100% e-commerce) with customers worldwide. The company offers employees the stability of a well-established (founded 1999), medium sized business coupled with the excitement and strong growth of a technology-based innovator. At RockAuto, we support customers, develop our own software, integrate part manufacturer data into our online catalog, translate our catalog into customers’ languages, market complex products, manage supply chains… We hire intelligent, motivated employees and give them diverse responsibilities that directly impact the success of the company.

Deadline: September 25, 2020

Type: Full or Part Time Job

Location: Madison, WI

Pay: $20 – $28 per hour

Complete job posting and application instructions: https://www.rockauto.com/careers/BiCS.html

Position Description: 

RockAuto Bilingual Customer Experience Analysts play a pair of important roles. The primary assignment is deploying foreign language skills, in conjunction with RockAuto’s in-house technology, to respond to customer inquiries via email and telephone. But you won’t just answer current questions; you’ll identify trending inefficiencies, propose process improvements, and sculpt RockAuto systems to prevent future concerns. You’ll also apply your language abilities to translate catalog content and marketing material, providing a welcoming online experience to our customers everywhere.